Last updated: 15 October 2026

These terms govern your use of ListingLab (the “App”), operated by Sistrom Tech (“we”, “us”). By installing or using the App you agree to them.

1. The service

ListingLab analyses the product listings in your Shopify store, scores them against an optimization rubric, weights those scores by your sales data, and generates suggested improvements to listing copy. You review and approve every change before it is applied to a live product.

2. Your responsibilities

You are responsible for:

• The accuracy of the content you publish, including any copy generated by the App that you choose to apply. Review every suggestion before applying it.
• Ensuring your listings comply with applicable law, Shopify’s terms, and any third-party rights.
• Maintaining your own backups. While the App stores a snapshot before applying any change and allows you to revert it, this is a convenience feature and not a backup service.
• The security of your Shopify account credentials.

3. AI-generated content

The App uses AI to generate suggested listing copy. Suggestions are constrained to use only facts present in your existing product data — the App is designed never to invent specifications, materials, measurements, certifications or claims. Nonetheless:

• AI output can contain errors. You must review every suggestion before applying it.
• You are solely responsible for any content you publish to your store.
• We make no warranty that generated content will be accurate, suitable, or will improve your sales.

4. Estimates and projections

The App displays estimated figures, including an estimated monthly revenue leak. These are directional estimates derived from your own sales data, not promises, guarantees or predictions. We make no representation that applying suggested changes will produce any particular commercial outcome.

5. Plans, billing and cancellation

The App offers a free plan and paid plans. All billing is handled by Shopify and charged to your Shopify invoice in accordance with Shopify’s billing terms.

• Paid plans are billed every 30 days.
• Free trials, where offered, convert to a paid subscription at the end of the trial period unless cancelled.
• You may cancel at any time; cancellation takes effect at the end of the current billing period and returns you to the free plan.
• We do not delete your data on cancellation or downgrade.
• Refunds are handled at our discretion; contact support@listinglab.tech.

We may change pricing with at least 30 days’ notice to installed merchants.

6. Acceptable use

You may not:

• Attempt to circumvent plan limits or access controls
• Use the App to generate misleading, unlawful or infringing content
• Reverse engineer, scrape or resell the App or its output as a competing service
• Use the App in a way that disrupts the service for others

We may suspend or terminate access for breach of these terms.

7. Availability

We aim to keep the App available but do not guarantee uninterrupted service. The App depends on Shopify’s APIs and third-party services outside our control. We may modify or discontinue features with reasonable notice.

8. Intellectual property

We retain all rights in the App, its scoring methodology and its software. You retain all rights in your store content, including copy generated by the App that you apply to your products.

9. Disclaimer of warranties

The App is provided “as is” and “as available”, without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement, to the maximum extent permitted by law.

10. Limitation of liability

To the maximum extent permitted by law, our total liability arising out of or relating to the App is limited to the amount you paid us in the 12 months preceding the claim. We are not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data.

Nothing in these terms excludes liability that cannot be excluded by law. If you are a consumer in Australia, nothing in these terms excludes, restricts or modifies any guarantee, right or remedy under the Australian Consumer Law.

11. Indemnity

You agree to indemnify us against claims arising from content you publish using the App or from your breach of these terms.

12. Changes

We may update these terms. Material changes will be communicated to installed merchants by email, and the date at the top will be revised. Continued use after changes take effect constitutes acceptance.

13. Governing law

These terms are governed by the laws of New South Wales, Australia, and the courts of that jurisdiction have exclusive jurisdiction, subject to any non-excludable rights you have under the law of your own country.

14. Contact

support@listinglab.tech

Sistrom Tech, Sydney, NSW, Australia